Shipping policy

Shipping Policy

Effective Date: March 1, 2024

1. General Information

At Bergenhof Knives, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines how we handle shipping, delivery times, costs, and related matters. Please read this policy carefully before placing your order.

2. Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: We may need to verify your order details before processing. If verification is required, this could extend the processing time. We will notify you promptly if there is any delay.

3. Shipping Costs

  • Standard Shipping: Shipping costs are calculated based on the weight and dimensions of the items ordered, as well as the destination. Shipping charges will be displayed at checkout before you complete your purchase.
  • Free Shipping: We may offer free shipping promotions on select products or orders that meet certain criteria. Details of any current promotions will be available on our website.
  • Expedited Shipping: If you require faster delivery, expedited shipping options are available at an additional cost, which will be calculated and displayed at checkout.

4. Delivery Times

  • Standard Delivery: Estimated delivery times for standard shipping are typically 5-10 business days, depending on your location. Please note that delivery times are estimates and not guaranteed.
  • Expedited Delivery: Expedited shipping options generally offer faster delivery times of 2-5 business days, depending on the selected service and destination.
  • International Shipping: Delivery times for international orders may vary based on the destination and customs processing. Typical delivery times range from 7-21 business days.

5. Shipping Destinations

  • Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply for international orders, which are the responsibility of the customer.

6. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
  • Tracking Updates: Please allow up to 48 hours for the tracking information to become available after receiving your shipping confirmation email.

7. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Box addresses. Please provide a valid street address for delivery.
  • Military Addresses (APO/FPO/DPO): We do ship to military addresses. Delivery times may vary depending on the destination.
  • Restricted Locations: Some items may be restricted from shipping to certain locations due to local laws or regulations. If your order cannot be shipped to your location, we will notify you and provide alternative options.

8. Shipping Delays

  • Carrier Delays: While we strive to meet the estimated delivery times, there may be delays beyond our control, such as those caused by shipping carriers, weather conditions, or customs processing. Bergenhof Knives is not responsible for delays caused by shipping carriers or unforeseen circumstances.
  • Backordered Items: If an item in your order is on backorder, we will notify you of the estimated shipping date. You may choose to wait for the backordered item, modify your order, or cancel it for a refund.

9. Damaged or Lost Packages

  • Damaged Items: If your package arrives damaged, please contact us immediately at contact@bergenhofknives.com. Provide your order number, a description of the damage, and photos if possible. We will work with the carrier to resolve the issue and replace or refund your order as necessary.
  • Lost Packages: If your package is marked as delivered but you have not received it, please contact us at contact@bergenhofknives.com. We will assist you in locating the package or filing a claim with the carrier.

10. Changes to the Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at:

Bergenhof Knives
Email: contact@bergenhofknives.com